Asset Property Management Ltd is a Bournemouth-based property management company with over 30 years’ experience, specialising in the management of residential blocks in Dorset and Hampshire, including Southampton, Bournemouth, Poole, Weymouth and Dorchester.

We pride ourselves in providing a personable, professional, competitive and comprehensive service, with long-serving property managers who remain familiar with your property.

We provide a full property service for residents, leaseholders, freeholders, developers and management companies:

For more details, please download our current brochure here.

Leave your maintenance and administration to APM. We have over 30 years’ residential property management experience, so you are in capable hands.

A good managing agent will have systems in place to ensure compliance with the regulatory requirements, in particular:

We act in an impartial way as the link between freeholder and leaseholder, and in particular between individual leaseholders, where disputes are common.

We will help to add value to your block over the longer term, maintain the common parts of the building, and ensure that a healthy reserve fund is maintained and that service charges are competitive.

On engagement, we set out the standard fees charged for property management. Additional fees are reviewed annually and may be levied in the following situations:

The following services are included within Management Charges:
  1. Buildings insurance
    • insuring the building;
    • collecting and the paying of insurance premiums;
  2. Maintenance of Property (the costs chargeable to lessees)
    • inspecting the property and administering the general repair and maintenance of the property;
    • arranging garden and grounds maintenance, cleaning and window cleaning (where required);
    • arranging electrical maintenance/lighting/door and gate entry systems;
    • arranging maintenance of fire alarm and fire precaution systems;
  3. Management of Accounts
    • collecting ground rents and remitting to the freeholder;
    • payment of establishment bills, etc. from service charge funds collected;
    • invoicing and collecting service charges from leaseholders;
    • producing annual service charge statement of income and expenditure and estimated accounts for the forthcoming year, and liaising with Accountants where applicable;
    • general correspondence and dealing reasonably with enquiries but limited to an amount of time that can be expected to be spent on assembling and giving information.

Whilst we have scheduled visits to properties we are also reliant on residents and contractors bringing matters to our attention. Contractors we use work with us on other blocks so that we have a nucleus of tradesmen we can rely on. However, problems do occur from time to time. If contractors' work is not up to standard, we will take this up directly with the contractor concerned.

We aim to give the best possible standard of service, and with your co-operation we can work together to maintain properties to an acceptable standard. Any concerns you have should be reported to us as soon as possible.

Not all out-of-hours situations give rise to an emergency call-out, and leaseholders/residents must apply common-sense to each situation. Until such time as the cause of the emergency is determined, the leaseholder/resident making the call is liable for emergency call-out charges:

Emergency contractor contact details:
  • Electrical: Dean Turner 07751 131763
  • Drains: Roger Ryder 07802 692625
  • Plumbing: Gary Wilson 07775 624331
  • General building: Spencer Tiller 07734 462233
  • Fire alarms: Refer to alarm control on site or Olympian 07818 414128
  • Locksmith: Bob Baker 07704 655027

Non-emergency situations are those where there is not an immediate threat to further property damage, and the repairs can reasonably be carried out during normal working hours.

Examples of emergency situations are power failure to the block, water leakage or roof damage giving rise to water penetration.

Liability for call-out charges will not be met from service charge funds where the fault is caused by a breakdown or malfunction of equipment within a flat/apartment, such as a washing machine or central heating system within an individual unit.

IF THERE IS AN IMMEDIATE THREAT TO LIFE SUCH AS SMOKE OR FIRE, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICES ON 999, AND NOT A CONTRACTOR

In the event of an insurance claim, this will be processed by Asset Property Management having regard to the extent to which the claim is covered by the building insurance policy (the responsibility of the Managing Agent), and the extent to which it is normally covered by your own contents insurance policy (the responsibility of the leaseholder/resident).

Asset Property Management can supply contractor details to make good any insured damage to property. It is important that no contractor is engaged to carry out works unless you have received feedback from us or the Insurer. Contractors are checked to ensure they maintain current professional indemnity insurance. It is however the responsibility of the leaseholder to be satisfied that the contractors can carry out the works required to an acceptable standard. If you are dissatisfied with the workmanship the leaseholder/resident will be required to deal with the contractor to rectify any problems. Asset Property Management do not accept responsibility, financial or otherwise, for works carried out inside flats/apartments, but will do their best to mediate if a dispute arises.

Normally insurance companies will require three quotations before processing an insurance claim.

Complaints Procedure

Asset Property Management Limited
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality and professional property management service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Most issues arising are usually dealt with as they arise via telephone or an on-site meeting and these often arise due to simple misunderstanding by either party or human error. We can normally address these promptly to your satisfaction.

There may however be complaints which in their nature are more complex and for whatever reason remain unresolved. In these situations you may lodge a formal complaint with us (see definitions of likely complaints at 11 below). In such situations please contact Lynn Kearney or Malcolm Davis with the details. Ideally this will be in writing to our address Asset Property Management Ltd, 218 Malvern Road, Bournemouth, BH9 3BX, telephone 01202 532898, or via email to enquiries@assetpropertymanagement.co.uk or via fax 01202 526372. We aim to deal and resolve any formal complaint within an eight week timeframe from receipt of the complaint to its satisfactory conclusion. If we have not resolved it within this time you may complain to an independent Ombudsman Service details of which are provided below.

If at any time you are unhappy with the complaints handling procedure you can complain direct to the Landlord details of which are on your service charge invoice or alternatively contact our office for details if unsure.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within five working days of receiving it, normally sooner, enclosing a copy of this procedure
  1. We will then investigate your complaint. This will normally involve passing your complaint to our client care director, Lynn Kearney, who will review the matter and speak to the member of staff who acted for you.
  1. Lynn Kearney will aim to resolve the matter initially via telephone or letter. If the complaint is more complex she may invite you to a meeting to discuss and hopefully resolve the matter. She will do this within 14 days of sending you the acknowledgement letter.
  1. Within five working days of the telephone call or meeting, Lynn Kearney will write to you to confirm what took place and any solutions she has agreed with you.
  1. If you do not want a meeting or it is not possible, Lynn Kearney will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
  1. At this stage, if you are still not satisfied, you should contact us again and request a review of the decision. At this stage we will arrange for another director or someone unconnected with the matter to review her decision.
  1. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
  1. If at any stage you feel the use of mediation may be an option then please let us know as a further method of resolving your complaint.
  1. If you are still not satisfied, we will then refer the matter to an independent Ombudsman to review the complaint the details of which are:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Telephone 01722 333306   Fax  01722 332296
www.tpos.co.uk

  1. There are other sources of independent advice such as Citizens Advice or www.leaseadvicecentre.co.uk
  1. There may be different types of formal complaint such as inappropriate language from us verbally or in writing, repairs not carried out to your satisfaction, issues with service charges and service charge invoices remaining unresolved or contractors causing issues on site.