Not all out of hours situations give rise to an emergency call out and leaseholders/residents must apply commonsense to each situation. Until such time as the cause of the emergency is determined the leaseholder/resident making the call is liable for emergency call out charges:

Emergency contractor contact details:

Electrical :Dean Turner 07751 131763

Drains/Plumbing: Rescue Rod 01202 393541

General building: Spencer Tiller   07734 462233

Fire alarms: Refer to alarm control on site

Locksmith: Bob Baker 07704 655027

Non emergency situations are where there is not an immediate threat to further property damage and the repairs can reasonably be carried out during normal working hours. Examples of emergency situations are power failure to the block, water leakage or roof damage giving rise to water penetration.

Liability for call out charges will not be met from service charge funds where the fault is caused by a breakdown or malfunction of equipment within a flat/apartment such as a washing machine or central heating system within an individual unit.


IF THERE IS AN IMMEDIATE THREAT TO LIFE SUCH AS SMOKE OR FIRE YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICES ON 999 AND NOT A CONTRACTOR