In the event of an insurance claim this will be processed by Asset Property Management having regard to the extent to which the claim is covered by the building insurance policy (the responsibility of the Managing Agent) and that normally covered by your own contents insurance policy (the responsibility of the leaseholder/resident).

Asset Property Management can supply contractor details to make good any insured damage to property. It is important that no contractor is engaged to carry out works unless you have received feedback from us or the Insurer. Contractors are checked to ensure they maintain current professional indemnity insurance. It is however the responsibility of the leaseholder to be satisfied that the contractors can carry out the works required to an acceptable standard. If you are disatisfied with the workmanship the leaseholder/resident will be required to deal with the contractor to rectify any problems. Asset Property Management do not accept responsibility financial or otherwise for works carried out inside flats/apartments but will do their best to mediate if a dispute arises.

Normally insurance companies will require three quotations before processing an insurance claim.